Privacy Policy

We value your personal privacy and are committed to protecting the personal information you provide when visiting pilasterport.com and using our services. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information Collection

When you visit our website, place an order, or contact us, we may collect the following information:
- Name, email address, and contact phone number.
- Shipping and billing addresses.
- Order details, purchase history, and transaction information.
- IP address, browser type, and website access records.

2. Use of Information

The information we collect is primarily used for:
- Processing orders, payments, and product delivery.
- Providing customer support and after-sales service.
- Sending order confirmations, shipping notifications, and essential service-related information.
- Improving website functionality, product presentation, and the overall shopping experience.
- Preventing fraudulent transactions and ensuring website security.

3. Protection of Payment Information

We process payments through third-party payment processors. Payment information is handled in accordance with the security standards of these payment service providers. We do not store full credit/debit card numbers or CVV security codes on our website servers.

4. Cookie Technology

This website may use cookies and similar technologies to remember user preferences, analyze website traffic, enhance page functionality, and optimize your shopping experience. You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of the website.

5. Information Sharing

We do not sell your personal information. To fulfill orders and provide services, we may share information—to the extent necessary—with the following third parties:
- Payment processing service providers.
- Logistics and delivery service providers.
- Website hosting, technical support, and data analysis service providers.
- Government or regulatory authorities, as required by law or regulation.

6. Information Security and Retention

We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, or loss. Order and transaction-related records are generally retained for 7 years following the completion of an order; other information is retained based on business requirements and applicable legal obligations.

7. User Privacy Rights

In accordance with applicable law, you may request access to, correction of, or deletion of your personal information. You may also request to restrict the processing of certain information or withdraw previously granted authorizations.

For users subject to California privacy laws, you have the right to know what personal information is collected and how it is used, as well as the right to opt out of the sale or sharing of your personal information.

To submit a privacy-related request, please contact us via our customer service email.

8. Children’s Privacy

Our website services are not intended for children under the age of 13. We do not knowingly collect personal information from children. Should we discover that such information has been collected inappropriately, we will take reasonable steps to address the matter.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business operations or in applicable laws and regulations. Any updates will be posted on this page and will become effective as of the date of publication.