Shipping Policy

We are committed to providing our customers with reliable and convenient delivery services. Below are the details regarding the processing and shipping of your winter coat orders:

1. Order Processing Time

- Once your payment is confirmed, it typically takes 1–3 business days to process your order and prepare the items for shipment.
- Processing times may be extended during holidays, promotional periods, or other exceptional circumstances.
- You will receive an email notification once your order has been shipped.

2. Delivery Time

We ship exclusively within the United States. For orders within the U.S., the estimated delivery time is 5–9 business days. Actual delivery times may vary based on the destination, logistics arrangements, and weather conditions.

3. Shipping Methods

We select the most appropriate shipping carrier based on the order destination and specific delivery requirements. Carriers may include USPS, UPS, FedEx, or DHL.

4. Shipment Tracking

Once your order has shipped, we will provide tracking information (where applicable). You can use the tracking number to monitor the status and progress of your delivery at any time.

5. Shipping Address

Please carefully verify your shipping address, postal code, and contact phone number when placing your order. If your order has not yet been shipped, please contact us as soon as possible to request an address change. Please note that once an order has been dispatched, we cannot guarantee that the shipping address can be modified.

6. Delivery Delays

Deliveries may be delayed due to severe weather, holidays, customs inspections, peak shipping periods, or other uncontrollable factors. If your tracking information has not been updated for an extended period, please contact us for assistance.

7. Issues with Your Package

If your package is lost or damaged during transit, or if you receive the wrong item, please contact us promptly. Please provide your order number and any relevant supporting documentation so that we may assist you in resolving the issue.